Questions, answered

No. There is no sign-up, no login and no user database on this site. You choose a pair, enter the wallet address the coins should arrive at, and send your deposit from whatever wallet you already use. Nothing about you is stored, because nothing about you is collected.

Nothing is lost. A swap belongs to its deposit address and its swap ID, not to your browser tab. If you have already sent your deposit, the provider will keep processing it and pay out to the destination address you entered, whether or not the page is open. Open the status page for your swap ID to see where it is. If you had not yet sent the deposit, simply start again — an unfunded deposit address expires by itself.

Typically between five and forty minutes. Most of that time is network confirmations rather than the exchange itself: a Bitcoin deposit usually needs one to three confirmations at roughly ten minutes each, while Solana, Tron or XRP deposits confirm in seconds. The provider shows an estimate before you commit, and the pair pages on this site list a realistic range for each route.

There is no separate fee added by this site. The cost is already inside the quote: the provider's spread plus the network fee for the payout transaction. Because 18 providers quote the same pair at the same moment, you can see the difference between them in the amount you would receive — which is the only number that actually matters. RateSwap earns a referral share paid by the provider out of its own margin, not added on top of your quote.

Because connecting a wallet is the attack surface. Every drainer scam works by getting you to approve a token allowance or sign a transaction you did not read. On this site there is nothing to approve and nothing to sign: you copy a one-time deposit address and send funds from your own wallet, the same way you would send them to anyone else. It also happens to be the only way cross-chain pairs like BTC or XMR can work at all, since those chains have no smart-contract approval model.

No, and neither can the provider. On-chain transactions are final once confirmed; there is no chargeback mechanism and nobody holds a copy of your funds. If you sent to an address you control on a different network, the coins may still be recoverable by importing that key into a wallet for the correct chain — that is a wallet operation, not something a swap can undo. If you mistyped the destination address in the swap form before sending, contact support immediately: if the provider has not yet paid out, there is sometimes a window to change it.

Usually not. 'Exchanging' means your deposit is confirmed and the provider is executing the trade and preparing the payout — the funds are already with the provider and the swap is in progress. Delays at this stage are normally network congestion on the payout chain or a provider waiting for extra confirmations on a large amount. If it has been more than a couple of hours, send us the swap ID via Telegram or the support form and we will chase the provider for a status.

Yes, and both are set by the provider rather than by us, so they vary per pair and change with network fees. Minimums exist because a payout below a certain size would be consumed by the network fee; on Bitcoin routes this is typically the equivalent of a few tens of euros, and it is higher for Monero. Maximums depend on the provider's available liquidity for that pair at that moment. The widget shows the current limits for your chosen pair before you commit anything.

Depends on the provider you pick. Some offer a fixed rate, which is locked for a short window and usually carries a slightly wider spread; others offer a floating rate, which is calculated when your deposit confirms and can move up or down with the market in between. The quote screen labels which is which. On volatile days a fixed rate costs a little more and removes the surprise.

No — for most swaps there's nothing to register and no ID to show. You pick a pair, enter your destination wallet, and send funds. Some providers require identity verification above certain transaction thresholds, which is normal across the industry and shown clearly in the rate comparison before you commit to an offer — so you always know upfront whether a given quote requires ID or not.

The quote tells you, and it matters more than anything else on the form. Assets like USDT exist on Ethereum, Tron, Solana and BSC simultaneously, and those are separate networks with incompatible address formats. Send Tron USDT to an Ethereum address and the funds land on a chain the recipient address was not made for. Always match the network label on the deposit instruction to the network your wallet is actually on.

Yes. Every swap has a status page at /tx/ plus your swap ID, showing the current state, the destination address and the elapsed time. Save the swap ID when you start — it is the only thing you need, and it is also the first thing support will ask for.