Stuck? We'll trace it
Send the swap ID and we'll chase the provider. Most questions are answered by the box below first.
Contact us
Telegram
@RateSwapSupport
Monitored 24/7
@RateSwapSupport
Monitored 24/7
Track a swap
Paste a swap ID to open its status page.
Email replies: within a few hours, not instant.
Before you write
If your swap says Exchanging, it is already in progress with the provider — your deposit is confirmed and the payout is being prepared. That state resolves on its own in the large majority of cases. Give it an hour before writing in, and send the swap ID when you do.
Anti-phishing
We never message you first. We never ask for your seed phrase or private key. We never ask you to move funds to a 'safe address'. Anyone doing any of those things is impersonating us.